We are the preferred answering service for professional services and other businesses in Pittsburgh because we take the time to understand your company
For many years, we have been the telephone answering service choice of accounting firms and other commercial enterprises because we take the time to understand your company and the services you provide to your customers. This means we can operate as an extension of your own staff so that your callers feel as though our operators are receptionists sitting in your office.
Our operators are experienced in capturing all of the calls that come into your Pittsburgh area office and we understand that each one is important to you. We can take all of your customer service and sales calls as well as complete your prospective client inquiries. Our highly-trained operators can also make calls for individuals, answer billing questions, and complete after-hours calls. And when it comes to after-hours emergency service calls, we expertly gauge the urgency of each call and decide which ones require an immediate response and which can be handled during office hours.
We train each of our operators to be conversant in your business’ terminology and protocol, and they excel as skilled professionals who manage your calls just as you would. Without a doubt, we are your preferred company for professional answering services in Pittsburgh.
The Pittsburgh Telephone Answering Service Difference
We have 24/7 answering capabilities provided with a live receptionist trained in professional services and other businesses
None of your calls will be missed because you will have a 24/7 live receptionist. That means that every phone call you receive is answered, at any time of day or night, by an attentive and well-trained phone operator. These operators can handle any of the routine calls your business receives, as well as emergency situations, if necessary.
You have customizable message delivery in various formats
You can also customize exactly how and when you would like your messages delivered to you, whether that’s by voicemail, text message, email, or another option. Perhaps you want your messages delivered to you instantaneously, or maybe you want only one daily update. Whatever your preference, we provide that customization for your business.
You have a prompt response to every phone call
Every call is responded to promptly. Clients and potential clients don’t have to wait on hold or call back multiple times in order to talk to someone in your office. Instead, a live receptionist will respond to every call within a few rings. This kind of immediate, attentive service lets your callers know that you care about them and their time. This will lead to satisfied clients, new customers, and increased revenue.
For professional services and other businesses, we provide expert answering services that cover:
- Customer service calls
- Sales calls
- Prospective client inquiries
- Calls for individuals on your team
- Billing questions
- Calls for parts
- After-hours emergency service