We are the preferred answering service for plumbers in Pittsburgh - we take the time to understand your plumbing business
For many years, Pittsburgh Telephone Answering Service has been the telephone answering service choice of plumbing companies. We take the time to understand your business and the important services you provide to your customers. This enables us to operate as an extension of your own staff so that your customers feel our operators are attentive professionals sitting in your office.
Our highly trained operators are experienced in answering all of the calls that come into your plumbing company and we understand that every call is important to you. We can schedule appointments, address inquiries for service, and create employee report offs.
And when it comes to after-hours emergency service calls, we expertly gauge the urgency of each call and decide which ones require a more immediate response and which can wait to be handled during office hours.
We train each of our operators to be conversant in your plumbing company’s terminology and protocol, and they excel as skilled professionals who manage your calls just as you would. Without a doubt, we are your preferred company for plumbing company answering services in Pittsburgh.
The Pittsburgh Telephone Answering Service Difference
A prompt response to every phone call
Each call is responded to promptly. Customers and potential clients don’t have to wait on hold or call back multiple times in order to be able to speak to someone in your office. Instead, a live receptionist will respond to calls within a few rings. This kind of quick and attentive service lets your callers know that you care about them and their time. This will lead to satisfied clients, new customers, and increased revenue.
24/7 answering capabilities with a live receptionist trained in plumbing services call management
None of your calls will go unanswered because you will have a 24/7 live receptionist attending to your phones. That means that every phone call you receive is answered, at any time of day or night by an attentive and well-trained phone operator. These operators can handle any of the routine calls your plumbing company receives, as well as emergency situations that may arise, if necessary.
Customizable message delivery in various formats
You can customize exactly how and when you would like your messages delivered to you, whether that’s by voicemail, text message, email, or another option. Perhaps you want your messages delivered to you hourly, or maybe you want only one daily update at the end of the day. Whatever your preference, we provide that customization for you.
For plumbing companies, our professionals:
- Define the urgency of calls, determining whether they require a more prompt response or can wait for regular office hours.
- Capture all emergency calls.
- Schedule appointments.
- Address inquiries for service.
- Create employee report offs.