We are the go to answering service for HVAC companies in Pittsburgh because we understand your business
For many years, we have been the telephone answering service choice of heating, ventilation and air conditioning (HVAC) companies because we take the time to understand your HVAC business. This means we can operate as an extension of your own staff so that your callers feel as though our operators are receptionists sitting in your office.
Our operators are experienced in capturing all of the emergency calls that come into your business. We are able to gauge the urgency of each and decide which ones require a prompt response and which can be handled during office hours. Our operators are also familiar with the best way to schedule HVAC appointments, handling inquiries for service, and preparing employee report offs.
We train each operator to be conversant in HVAC terminology and protocol so that they are able to excel as skilled professionals who manage your calls just as you would. Without a doubt, we are your go-to company for HVAC answering services in Pittsburgh.
The Pittsburgh Telephone Answering Service Difference
We have 24/7 answering capabilities provided with a live receptionist trained in HVAC services
None of your calls will be missed because you will have a 24/7 live receptionist. That means that every phone call you receive is answered, at any time of day or night, by an attentive and well-trained phone operator. These operators can handle any of the routine calls your business receives, as well as emergency situations, if necessary.
You have customizable message delivery in various formats
Our highly-trained receptionists will work with you to customize which calls should be handled by you, and which calls shouldn’t. You can arrange for receptionists to transfer urgent calls directly to your land or cell phone line.
You can also customize exactly how and when you would like your messages delivered to you, whether that’s by voicemail, text message, email, or another option. Perhaps you want your messages delivered to you instantaneously, or maybe you want only one daily update. Whatever your preference, we provide that customization for you.
You have a prompt response to every phone call
Every call is responded to immediately. Clients and potential clients don’t have to wait on hold or call back multiple times in order to talk to someone in your office. Instead, a live receptionist will respond to every call within a few rings. This kind of immediate, attentive service lets your callers know that you care about them and their time. This will lead to satisfied clients, new customers, and increased revenue for your business for years to come.
Services we provide to HVAC businesses
- Define the urgency of calls: immediate response or wait until office hours
- Capture all emergency calls
- Appointment scheduling
- Inquiries for service
- Employee report offs