We are the preferred answering service for funeral homes and funeral directors in Pittsburgh because we take the time to understand your business and treat your callers with sensitivity and empathy.
For many years, we have been the telephone answering service choice of funeral directors and funeral homes because we take the time to understand your business and the very personal services you provide to your customers. This means we can operate as an extension of your own staff so that your callers feel treated with the care sensitivity that these calls deserve. Given the sensitive nature of calls in the funeral business, our answering agents are extensively trained in empathy, compassion, and professionalism. With 24/7 phone coverage, we enable funeral homes to promptly attend to the families’ needs, offer comfort, make necessary arrangements, and never miss a call.
Benefits of a Pittsburgh Funeral Home Answering Service
- Lead Intake: Our operators are experienced in capturing all of the calls that come into your funeral home and we understand that each one needs to be handled with respect and empathy as this may be a difficult time for your callers. We can take all of your death calls, calls involving the creation of obituaries, and miscellaneous calls regarding the copying of death certificates, insurance papers, payment of bills, and advance arrangements.
- Specialized Funeral Industry Expertise: Our highly trained operators can also manage florist listings, provide directions and contact information for flowers and cemetery services, plus handle contacting grief counselors on behalf of families. We promptly handle questions regarding products and services as well, such as those involving burial vaults, mortician services, and cemetery businesses.
- Compassionate Customer Service: We train each of our operators to be skilled at managing the calls with sensitivity and compassion while also knowing your funeral home’s terminology and protocol. Callers will find our operators to be professional and helpful during their time of loss.
- Local Knowledge: While an answering service could be based anywhere in the world thanks to technology, our Pittsburgh answering service is local and US-based. We have been answering calls for Pittsburgh funeral homes for decades, and are committed to ongoing training to ensure excellent customer service. You can feel confident knowing that each of your valued callers is treated with courtesy and understanding of the local area, preferences and customs.
The Pittsburgh Telephone Answering Service Difference for Funeral Homes
We have 24/7 answering capabilities provided with a live receptionist trained in funeral home call management
None of your calls will be missed because you will have a 24/7 live receptionist. That means that every phone call you receive is answered, at any time of day or night, by an attentive and well-trained phone operator. These operators can handle any of the routine calls your funeral home receives, as well as emergency situations, if necessary.
You have customizable message delivery in various formats
You can also customize exactly how and when you would like your messages delivered to you, whether that’s by voicemail, text message, email, or another option. Perhaps you want your messages delivered to you instantaneously, or maybe you want only one daily update. Whatever your preference, we provide that customization for you.
You have a prompt response to every phone call
Every call is responded promptly. Clients and potential clients don’t have to wait on hold or call back multiple times in order to talk to someone in your office. Instead, a live receptionist will respond to every call within a few rings. Attentive service lets your callers know that you care about them and their time. This will lead to satisfied clients, new customers, and increased revenue.
For funeral homes and funeral directors, all calls are handled with the highest respect, compassion and urgency. We cover:
- Death calls
- Obituaries
- Miscellaneous calls regarding: copy of death certificates, insurance papers, payment of bills, and advance arrangements
- Florist listings
- Directions or contact information for flowers and cemetery services
- Contacting grief counselors on behalf of the families
- Promptly handling questions regarding products and services such as burial vaults, mortician service, and cemetery businesses
Are you struggling to keep up with calls at your funeral home? Do you find yourself or your staff frequently missing important messages from grieving families? Consider partnering with our reliable and professional answering service to streamline your operations and provide the exceptional service your community deserves. Contact us today to request a quote or get started.
