No matter what business industry you’re in, you probably receive more calls than you can handle. An in-house receptionist can only do so much to manage these calls; if that person is out of the office or if it’s after hours, you have to rely on voicemail or accept that you will have missed calls. And unfortunately, statistics show that up to 80 percent of callers who are routed to voicemail hang up rather than leave a message. A more reliable method to make sure all your calls are answered is by hiring a professional answering service.
Pittsburgh Telephone Answering Service
At Pittsburgh Telephone Answering Service, we provide your business with live operators for your phone lines 24 hours a day, 7 days a week. That means no more missed calls or hang-ups. Everyone who calls you will feel like their call is valued and important since they will not reach an impersonal voicemail greeting. And that means more potential business for you, as less than 1 percent of people tend to hang up on a live person.
Our operators are professionally trained to handle a wide variety of business needs such as responding to client inquiries, handling payments, scheduling appointments, call forwarding, dispatching calls and emergency calls, and much more. Whatever industry you’re in, we have operators who are specially trained in that field to work with you. Some of the industries we serve are: medical, legal, real estate, contractors and construction, funeral homes, transportation, government, non-profit groups and charities, and insurance. You can check out our industries section of our website to see a full list of industries we work with.
With over 30 years of experience serving the medical and business communities of the greater Pittsburgh area, we are experts in the needs of this community. When you work with us, we will get to know the ins and outs of your business so that when clients call, they feel like they are speaking to someone who is an extension of your own office. We work directly with you to determine your specific phone needs, such as how all clients should be greeted, how to handle forwarding calls, and how to alert you to your messages. Rest assured that when you work with PTAS, you will receive the high quality service both you and your clients are looking for.
What Pittsburgh Telephone Answering Service Clients Say
Here are some of the things our Pittsburgh clients have to say about our answering services:
“In the time we have used Pittsburgh Telephone Answering Service Company we could not be happier with the level of service we have received. In working with other companies in the past years, we have found your company to be at the top of the game.” - Dr. Dan Alexander, Dan G. Alexander, M.D.
“D.R. Sevacko Plumbing & Heating is completely satisfied with the service of Pittsburgh Telephone Answering Service Company. Our after hour calls have increased our business due to the quality of service they provide. We would recommend them for your answering service needs.” - Ray Sevacko, D.R. Sevacko Plumbing & Heating
“We have been using Pittsburgh Telephone Answering Service Company for approximately 20 years. We find the service to be professional and courteous and extremely helpful. We recommend it to anyone in need of this type of service.” - E.J. Julian, Julian Law Firm.