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Category Archives: Tips

Pittsburgh Telephone Answering Service

Call Center Technology and Your Agents

When you make the decision to work with a professional answering service, you and your business harness not only the skills of talented and well-trained agents but also the highly effective call center technology they use to make sure you never miss a call. This software creates efficiencies for your agents and your management as…
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Pittsburgh Telephone Answering Service

Is Your Company GDPR Compliant?

When the deadline for compliance with the European Union’s (EU) General Data Protection Regulation passes on May 25, 2018, some US companies invariably won’t be in compliance. This lack of compliance with the new regulation that requires all companies doing business in the EU to demonstrate stringent policies for protecting EU residents’ data will affecton-compliant…
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Pittsburgh Telephone Answering Service

Becoming a Leader in Customer Service: Tips and Trends

There is a growing trend today among customers who prefer to have access to live agents as opposed to automated systems. Furthermore, it is important to note changes in customer service expectations taking place so you can work to adapt to meet the needs of your customers. As customers, we desire a "human" element and…
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Pittsburgh Telephone Answering Service

Answering Service Best Practices: How to Turn Every Lead into a Sale

Let’s begin by stating a known fact - not all leads are equal. Some have real potential to convert into a sale as the prospective customer has the money and desire to purchase your product or service. Others simply do not. Understanding which leads have the potential to convert and which do not can have…
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