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Category Archives: Customer Service

Pittsburgh Telephone Answering Service

Why Virtual Answering Services Provide Better Customer Experiences

We all understand the frustration of trying to reach out to a company to make a purchase or receive a quote for services only to find we are talking to an automated voicemail service instead of a person. While that service may seem like an economical choice for your small business, having an automated service…
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Pittsburgh Telephone Answering Service

It’s Time for Vacation and an Answering Service

When you and your team need a vacation, you want to make sure that your customers and prospects are receiving the excellent service they expect. To ensure that your customers are treated with care, it makes sense to hire a professional answering service when your staff is on vacation. The right answering service will also…
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Pittsburgh Telephone Answering Service

Communication is Key: Why Large Companies Miss the Mark at Customer Service

Did you know that over 60% of consumers prefer speaking to a live agent rather than an automated system? Large companies often struggle with customer satisfaction because with such a large client-base, it’s nearly impossible to provide quality customer service and brand communication. Small and medium-sized businesses, or SMBs, don’t experience the same demands and…
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Pittsburgh Telephone Answering Service