PITTSBURGH, PA, February 27, 2018 – As of February 22, 2018, Pittsburgh Telephone Answering Service (PTAS) will be located at 11 Parkway Center, Suite 100, Pittsburgh, PA 15220. The company is moving from its Mansfield Avenue location. The 24/7 live answering service has been expanding and its new location accommodates its growing business. In a…
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Understanding Your Consumers: How an Answering Service Partner Can Help You Gain Valuable Customer Insights
Regardless of the type of product you sell or service you provide, understanding your target audience is essential to success in sales. One of the best ways to do this is by having a good relationship with consumers and obtaining direct feedback from them on an ongoing basis. Answering Services can be an optimal tool…
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Becoming a Leader in Customer Service: Tips and Trends
There is a growing trend today among customers who prefer to have access to live agents as opposed to automated systems. Furthermore, it is important to note changes in customer service expectations taking place so you can work to adapt to meet the needs of your customers. As customers, we desire a "human" element and…
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Answering Service Best Practices: How to Turn Every Lead into a Sale
Let’s begin by stating a known fact - not all leads are equal. Some have real potential to convert into a sale as the prospective customer has the money and desire to purchase your product or service. Others simply do not. Understanding which leads have the potential to convert and which do not can have…
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