Did you know that over 60% of consumers prefer speaking to a live agent rather than an automated system? Large companies often struggle with customer satisfaction because with such a large client-base, it’s nearly impossible to provide quality customer service and brand communication. Small and medium-sized businesses, or SMBs, don’t experience the same demands and…Read more
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Call answering solutions go through various dispositions to understand the call volume, level of importance of the call, and where the call should be queued. Should the call route directly to the associate or forward to the telephone answering service for a later response? The infographic below outlines the call flow. Customer Service in the…Read more
An area that commonly needs a little more attention from business owners is catching up with missed or unanswered calls and emails and finding new ways to keep up with clients and vendors. If your company is being weighed down with missed calls, unanswered voicemails or emails piling up quicker than you can answer them,…Read more
When the deadline for compliance with the European Union’s (EU) General Data Protection Regulation passes on May 25, 2018, some US companies invariably won’t be in compliance. This lack of compliance with the new regulation that requires all companies doing business in the EU to demonstrate stringent policies for protecting EU residents’ data will affecton-compliant…Read more
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