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Open Positions

For over 40 years, Northwest Answering has been a leading provider of outsourced answering services. Headquartered in the United States, Northwest Answering has several call centers across the western hemisphere. If you’re the kind of person who enjoys helping others over the phone, Northwest Answering may provide you with the career you seek! We are one of the fastest growing answering service companies in our industry and currently employ hundreds of operators.

Here at Northwest we’ve built a strong team of people who do great work and enjoy helping others. Customer service isn’t just about answering the phone, it’s about helping make someone’s day a little easier and a little brighter with every interaction.

We currently have entry-level, call center operator positions available in:

  • Ft. Myers, Florida
  • Marietta, Georgia
  • Pittsburgh, Pennsylvania

Job Description:

An answering service operator receives inbound calls for businesses that are closed or unable to accept calls. In this position, you will take messages for clients and provide callers with information they need.

  • Greet each inbound caller in a timely and professional manner
  • Actively listen to the caller and assist with any questions
  • Notate and relay messages to clients
  • Help callers with their orders for products and services following a script

Qualifications Needed:

  • Must be willing to work a flexible schedule- due to the nature of the business, evening, holiday and weekend work is required
  • Reliable transportation
  • Clear speaking voice and positive demeanor on the phone
  • Strong customer service skills
  • Able to multi-task
  • Computer literate and typing skills of at least 35 words per minute
  • High School Graduate (or GED)
  • Previous Call Center experience preferred, but not required

Are you ready to join our team? Fill out an application here.

Personal Information


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References

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Background

Have you ever applied/worked for Pittsburgh Answering before?
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Do you have friends/relatives/acquaintances currently working or that have worked in the past in the company? YesNo

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Availability

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Able to work split schedule? YesNo


Attachment

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Employment Desired

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Yes I AUTHORIZE PITTSBURGH ANSWERING OR ITS DESIGNATED AGENTS TO CONDUCT A COMPREHENSIVE REVIEW OF MY BACKGROUND. I UNDERSTAND THIS MAY INCLUDE EMPLOYMENT HISTORY, EDUCATION BACKGROUND, CHARACTER REFERENCES, DRUG TESTING, CIVIL AND CRIMINAL PUBLIC RECORDS. I further authorize any individual, company, firm, corporation, or public agency (including the Social Security Administration and law enforcement agencies) to divulge any and all information, verbal or written, pertaining to me to Pittsburgh Answering Service or its agents. I further authorize the complete release of any records or data pertaining to me which the individual, company, firm, corporation, or public agency may have, to include information or data received from other sources. Pittsburgh Answering and its designated agents and representatives shall maintain all information received from this authorization in a confidential manner in order to protect the applicants personal information, including but not limited to, address, social security numbers, and dates of birth. Pittsburgh Answering is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.