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Pittsburgh Telephone Answering Service

Communication is Key: Why Large Companies Miss the Mark at Customer Service

Did you know that over 60% of consumers prefer speaking to a live agent rather than an automated system? Large companies often struggle with customer satisfaction because with such a large client-base, it’s nearly impossible to provide quality customer service and brand communication. Small and medium-sized businesses, or SMBs, don’t experience the same demands and…
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Pittsburgh Telephone Answering Service
Pittsburgh Telephone Answering Service

Benefits of Call Answering Service by Outsourcing to Trained Specialists

An area that commonly needs a little more attention from business owners is catching up with missed or unanswered calls and emails and finding new ways to keep up with clients and vendors. If your company is being weighed down with missed calls, unanswered voicemails or emails piling up quicker than you can answer them,…
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Pittsburgh Telephone Answering Service

Is Your Company GDPR Compliant?

When the deadline for compliance with the European Union’s (EU) General Data Protection Regulation passes on May 25, 2018, some US companies invariably won’t be in compliance. This lack of compliance with the new regulation that requires all companies doing business in the EU to demonstrate stringent policies for protecting EU residents’ data will affecton-compliant…
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